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blood donor recruiting

This blog post comes to us from Team Captain Cesar Vanderpool.

Saturday, June 14th, was World Blood Donor Day. Thanks go out to everyone who donates and helps support life!

The theme of this year’s day was “safe blood for saving mothers”. Blood transfusions can be crucial to expecting mothers not only during pregnancy but also during the period right after giving birth. The blood type of both the mother and the father play a key role in deciding whether a mother could need a transfusion or not.

The Rhesus Factor: Either You Have It or You Don’t

The Rhesus Factor is when you have the D antigen or protein that surround your red blood cells. You can be either Rh+ or Rh-. Women that are Rh- are more likely to get pregnant by males who are Rh+, and this is where the problem is caused. In these cases, the babies also become Rh+. This causes risks for the mother, as well as future pregnancies, because she is exposed to blood that does not match her body type.

Her body then starts to form antibodies to fight off the foreign blood from the baby, which it does not know. In most cases, the first baby comes out fine; however, future pregnancies are effected, because the antibodies are still in the mother’s system waiting to attack the foreign blood. This can cause medical issues for the mother, such as miscarriages, birth defects, and even death for future babies.

With her antibodies fighting off the baby’s blood, it can also cause the baby to have a low amount of red blood cells, which can result in the unborn child having severe anemia. At that point, a blood transfusion is administered to the baby in ordered to keep it healthy. It only takes a teaspoon of blood to help saves a baby’s life. Of course, when giving birth, mothers tend to lose a lot of blood. Transfusions help the mother restore her blood levels to help recover the blood she lost.

This is why Incept Conversational Marketing™ Experts (CMEs) believe in what we do and is just one of few reasons why we actually do take immense pride in our jobs. We help people, plain and simple. We help car accident victims, folks needing emergency surgeries, and, of course, pregnant moms and their newborns.

What’s stopping you from doing your part to help by being a blood donor?

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Summertime is only about a week away at the time I’m writing this blog post.

With summer comes the ever-awaited vacation season. Families are bustling into their vans to go catch a little coastal relaxation. If you are a fan of music, then you already know that summer is the season for festivals, with many making the treks to Tennessee for Bonnaroo or to Chicago to catch the sun’s rays in Grant Park for Lollapalooza. It is safe to say that outdoor activities are in full-swing to coincide with the longer days.

All of this is awesome, especially for us folk here in Ohio who have waited to be thawed out from a despicable winter. But if you are a blood center or blood bank, this is one of the most crucial times of the year.

Blood shortages tend to happen during the summer more often than any other time of the year. But why? And, more importantly, how do the blood centers cope with a shortage when it happens?

The Importance of Blood Drives at High Schools and Colleges

The impact that student blood donors have on the national supply is outstanding.

The American Red Cross says that almost 20% of all the millions of blood donations that take place nationally each year come from student blood donors! The struggle comes from the summer break itself. Typically, high schools and colleges in America will bask in the excitement that comes with getting a three-month break from school, studies, and homework.

So if almost 1-in-5 blood donations comes from a student donor, what is the deal with the shortages during summer?

The answer is easy. Among all the hustle and bustle of summertime excitement, there are far fewer places for a blood center or blood bank to set up operations to accommodate blood donors. If you really think about the statistic that almost 1-in-5 blood donations come from a student donor out of the millions of blood donations made annually, you are looking at many blood drives that are set up at the easiest place for these students to donate blood: their schools and campuses.

When school isn’t in session, there are fewer opportunities for educational facilities to hold blood drives. It becomes easier and easier to see how summer break and summer vacations can have an effect on blood donation collection efforts nationwide.

The Easiest Solution: Give Often and When Able

Most schools and college campuses have blood drive coordinators who take it upon themselves to schedule their own respective blood drives. Many even have a bi-annual or quarterly schedules to maximize the number of successful donations that can be received. I remember, even when donating at my own high school, there were two blood drives each year with one in the fall and the other during the spring. Regardless, since blood is always needed, it becomes more necessary to encourage donors to make an attempt to donate directly to their local blood center’s donor facilities.

This is why the work we do at Incept is absolutely invaluable to our current clients, as we focus directly on getting the donor into donor centers during these critical times and having complete lists of regularly updated and local mobile drives, as well.

We know it is a hard season for blood banks, but that is why we take pride in our jobs. We operate seven days a week to make sure blood banks all over the country have the units they need, when they need it most. Hopefully now you know a little bit more about why there tends to be an outreach from blood centers around this time of the year if you are a blood donor.

Are you a blood bank that is in need of specific blood types or donation types (apheresis conversions)? Are you looking to reactivate lapsed donors? Let’s talk about how Incept can help your blood center increase donor awareness, knowledge, and successful donations.

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Eating a meal that is high in iron and calories, as well as staying hydrated, before you donate blood are crucial steps towards having a positive donation experience.

I often hear donors say, “Last time I donated blood, I felt out of it for the rest of the day and very sleepy. It wasn’t a pleasant time for me.” Usually, I’ll follow up their statement by asking them if they ate a good meal and stayed hydrated before coming in. You’d be surprised how many people try to donate blood or think they can donate blood without much physical preparation!

For myself, when I am donating blood, I make it a point to drink at least a full bottle of water about forty-five minutes before I come in to donate. People often know and hear that they should eat before they come in, but why is it important to consider hydration?

When it comes to the topic of donating blood, let’s just face it, it isn’t always the most physically pleasant experience. However, you can definitely take steps towards making it easier on your body, like staying hydrated.

Staying Hydrated While Donating Blood

Staying hydrated is crucial to not only your physical performance throughout the day, but your mental well-being too. If you really want to go the extra mile, try to stay hydrated through water only. Soda and caffeinated beverages can actually make you more dehydrated and aren’t exactly nutritious for you either.

Here is an excerpt from an article posted on U.S. News’ Health and Wellness section, written by Yuri Elkaim. If you aren’t sure how much water you should drink each day, here is a great starting point:

The basic equation for determining this is by dividing your body weight in half. So, if you weigh 200 pounds, you would need 100 ounces of water per day, if you’re not doing anything strenuous. If you’re working out, hiking, at a high altitude, or outdoors a great deal, you’re going to need to add to those 100 ounces.

When it comes to donating blood and staying hydrated, there is great importance. This is due to the fact that your body’s functions revolve around an enormous number of cellular communications that happen, requiring things like potassium, sodium and chloride. As the day goes on, we lose hydration through sweat and urination. It is essential to replace lost hydration if you want to keep your body operating at its best.

One of the biggest components of a whole blood donation (as well as the blood in our bodies) is plasma. Plasma is made up almost entirely of water. When a blood donor donates a whole blood donation, they are essentially donating about a pint. The body immediately begins to replace the fluid portion lost after you donate. Essentially, all the hydration in your body will go towards replacing and building back up what the phlebotomist just took out. The reason you must wait 56 days between donations is because your body needs time to create additional platelets, red cells, and other assorted proteins and nutrients that make up your blood.

Obviously, when you keep up on how well you are hydrated not only will you have a better blood donation experience, but you can also positively increase good health overall!

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Team Captain Nate Bauman shows us how to stay assumptive while recruiting blood donors.

As mentioned in earlier blog posts (like this one and that one), staying assumptive is quite possibly the most sought after attribute a conversational marketing expert (CME) can acquire while making blood recruitment phone calls. Although it is a very nice weapon to add to the arsenal, if not done properly, there is a chance you can come off as abrasive or aggressive. There is a very fine line between staying assumptive and being aggressive; as a CME, there needs to be some clarity on the subject.

  • Staying assumptive is an attribute that some of the best Conversational Marketing™ Experts (CMEs) have, but may not yet have mastered. When recruiting blood donors, riding the fine line between assumptive and aggressive is a pretty common occurrence. However, just by altering your voice inflection and using choice words, you can stay on the assumptive side of that fine line and be quite successful. When on a blood recruitment phone call, the number-one thing to remember is to assume that the donor you’re talking to wants to donate again, especially because they’ve already donated in the past. Having the mindset that they want to donate again gives you the ability to play on your strengths and on their weaknesses. When using the LAMA format, (Listen, Acknowledge, Make a statement, Ask a question), questions that receive a direct answer need to be asked to ensure you deliver a successful rebuttal to get the appointment and stay in call control. While doing this, though, you need to be 100% positive that the phrases you’re choosing are not going to come off as abrasive or aggressive to the donor, which could very well decrease the relationship with the donor.
  • The phrases that you choose to use decipher the outcome of the phone call, and directly affect the relationship between the donor and the donor center. If not used properly, these phrases could potentially demean the donor in a way that is not lucrative. Assumptive phrases that tend to work out quite well also can come off as aggressive if not used in the right format or if used with the wrong voice inflection. “What normally works better for you: a weekday or weekend?” is an assumptive phrase that I tend to use quite frequently. When using this phrase, I make sure that I sound as if I’m very willing to work with their schedule, ecstatic about having them come back to donate, and, most importantly, like I truly care about their well-being and the cause itself (which I do). When you take that phrase and use voice inflection that doesn’t portray those values and ideas, it can easily be interpreted as invading the donor’s personal space or life and, as mentioned earlier, can push the donor away very easily. Even when using these assumptive phrases in the earlier part of my career as a Conversational Marketing Expert (CME), I encountered times where the donor would tell me that “I don’t need to answer that question. I’ll donate when I have the time.” But as I came to learn, to be successful in using these assumptive phrases, you need to care about the donor.
  • Being aggressive in phone calls isn’t necessarily a bad thing, depending on the interpretation and the context in which it is used. If you ask me, being assumptive and being aggressive are almost one in the same. The difference between the two is simply the voice inflection you apply to each phone call to suit the needs of the donor and to match their mood, pitch, and speed. Staying aggressive and trying to get an appointment shows that you truly want the donor to come back to donate, but if you don’t choose to apply the correct voice inflection on specific words (or actually listen to the donor), you go from being assumptive and conversational to being over-the-top and aggressive. Listening to what the donor has to say and altering your LAMA and voice inflection to help them in every way possible are the key factors in deciphering the difference between being assumptive and aggressive. If you listen to what the donor says, you can better tailor your assumptive phrases and questions to make sure that they know you heard what they said and that there is an option for them.

Overall, voice inflection and actually listening to the donor (not just hearing what they’re saying) are the keys to staying on the assumptive side of the never-ending fine line between aggressive and assumptive. To be successful, you have to take the initiative to get the donors to schedule but, while doing so, always remember that you’re working to get them scheduled and to find the most convenient option for the donor. If after your second attempt at getting the donor scheduled using an assumptive phrase you cannot get them scheduled, make sure you apologize and let the donor know that we could always use their support. Even if the assumptive phrase does not work, the majority of the time in my personal phone calls the donor thanks me for reminding them how important it is to donate, and that they will make an effort to do so. Always remember that the donor comes first, and you’re working to help save lives across the country.

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This blog comes to us from Team Captain, Cesar Vanderpool.

A whole blood donation is the most common type of blood donation. A simple needle stick, about a pint of blood, and you are on your way. Hopefully, you are the type of donor who comes back every eight weeks. Most people think it is actually best to stick to this type of donation; however, is it really the most convenient one? Have you ever been asked to consider making a red cell donation or platelet donation? If you are in our shoes trying to recruit these blood donors, how do you get that person to change their normal routine of donating whole blood and convert them into apheresis donors?

The Importance of Apheresis Donors

Once a person has a normal routine, they really do not want to change it, because they feel it is most convenient for them. In all actuality, the apheresis donations can be more important at certain times when needs for specific components are higher. Believe it or not, in some cases double red cell donations can be more convenient. Let’s start out with the double red cell donation first.

There are the requirements for this type of donation, depending on the program, whereby male and female donors will have to meet more specific physical requirements in order to donate. Taking the time to explain the benefits of this type of donation is key in order to convert the donor to a double red cell donor. Although this type of donation can tend to take up to a half hour longer, one of the major benefits is that it is the most often used part of the blood. Red cells are used for trauma situations and surgeries. You only donate red cells every sixteen weeks instead of every eight weeks, so the donor comes to the center half as often, and in reality has more of a direct impact on local blood supplies, as red cells are usually the most-used blood component by hospitals.

Another thing that typically catches donors’ attention is the fact that a smaller needle is used. There is less wear and tear on your arm, because you’re doing it half as often, and there is a smaller needle being used. People also enjoy that since they are only going every sixteen weeks, they are not being contacted as much. Sometimes when going every eight weeks the time seems to go by fast, and the donors feel like they were just being contacted or they were just in to donate not that long ago.

Platelet donations are just as important as red cell donations. Platelets only have a shelf life of five days, so there is always a need for them. Depending on which blood center we are scheduling for, the donor can donate platelets every seven days or every fourteen days. Since platelets only have a shelf life of five days, unlike red cells which is considerably longer, these pitches to the donors we speak with need a little more care and explanation, especially for someone who is used to the whole blood donation.

First of all, it takes longer than the double reds donation process. Platelets can take anywhere from an hour-and-a-half to two hours. It needs to be stressed that platelets are the part of the blood that control bleeding. When there is damage in which a cut is received, they group up there to stop the bleeding and temporarily repair the injury. These are the most-used blood components by people battling cancer and leukemia. If people just donated whole blood and the platelets were taken from that donation, it would take six whole blood donations to get enough platelets for just one person to receive a platelet transfusion.

So although they are needed more, this type of donation is very important in saving whole blood transfusions and making sure that we have enough platelets to last the five-day shelf life in which they have.

Needless to say, it is very importance to consider taking the time to be a more specific lifesaver by donating as an apheresis donor!

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Did you know that donating blood doesn’t only help save lives? It can help better your health as a donor too! Most people are unaware of the positive impact blood donations have on their own health. It’s a well-known fact that every donation you give can save as many as three lives, but who knew it was beneficial for the donor as well?

Because there is no substitute for human blood, recipients rely on the generosity of blood donors. However, the average blood donor only donates twice a year (if that). With around 8% of the population donating, each blood donation is extremely important.

Why It Is Good For Your Health

Donating blood allows you, as the donor, to receive a mini checkup. This checkup allows you to see how you are doing health-wise. During each mini physical, a phlebotomist is going to check your blood pressure, temperature, pulse, and iron level. After you donate, the blood is then sent to the laboratory where it is checked for abnormalities. If anything does show up in your blood, the center will notify you, which encourages you to go and be seen by your doctor for something that may not have been evident during your last doctor’s appointment.

Regular blood donations help to keep the levels of iron in the body in check too, especially if you are a male. This has been known to reduce heart disease. Because iron is an essential element for the proper functioning of the body, excessive iron buildup can result in damage. The damage caused is a major culprit implicated in accelerated aging, heart attacks, strokes, and other health issues. Blood donation has also been shown to lower the risk of cancer. Consistent blood donation is associated with lowered risks for cancers, including liver, lung, colon, stomach, and throat cancers.

Replenishing blood can also be good for the body. Donation allows for the replenishment of the donor’s blood supply, which helps the donor’s body stay healthy, function more efficiently, and work productively, because the old blood is removed, and the donor’s body then creates new blood.

In conclusion, not only do blood donations help save the lives of recipients, but they can also help improve the life of the donor. Along with the health benefits, you will also receive free things like juice and cookies, as well as the wonderful feeling of knowing you helped save someone’s life.

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Blood has always been something that has to be donated, since it can’t be manufactured. But all that changed recently.

Using human stem cells, scientists were able to essentially introduce fibroblasts to the stem cells and place them in surroundings that were similar to being in a human body. It was here that they matured and developed into O-type red blood cells that were then harvested from test cultures. This is incredible news, as blood centers and blood banks consistently deal with the pressure of maintaining local blood supplies at the willingness and ability of their donor bases.

The Impact on Modern Medicine

Obviously, this is a gargantuan breakthrough in modern medical science. The reality is that people still do die every single day from not receiving lifesaving blood transfusions, especially in less developed countries. So when will this artificial blood actually be able available to be administered to patients? The answer is simple: sooner than you think. Clinical trials are said to be expected to take place in late 2016 or early 2017 involving human patients being treated for thalassaemia.

Thalassaemia is an autosomal recessive blood disorder that is inherited and known to have originated from areas within and around the Mediterranean Basin. It can have very negative impacts on the patient and can cause complications with increased risk of heart disease, hemochromatosis, and slowed growth rates in children. The patients that will be tested receive blood transfusions regularly because of their disease and will be inoculated with only 5 ml of artificial blood at first. Provided the patients’ bodies react well with the artificial blood, further and more comprehensive clinical testing will take place.

Why It Matters

When it comes to clinical testing performed on humans, there are stringent guidelines and protocols meant to answer very specific questions that researchers might have. So while the test date is set to start in 2016, it could still be moved back depending on the progression of research and future findings. Still there are many benefits behind artificial blood that makes the research worthwhile.

In America, roughly 38% of the total population of citizens is physically eligible to donate blood, yet only about 7% of that total number actually do donate. This can put tremendous pressure on a blood center that is already struggling to maintain a safe blood supply for their local hospitals. Artificial blood is a way to help alleviate that stress. We can’t forget to mention the testing that goes on with human blood donations to make sure they are safe for patient use. One very unique trait of artificial blood is that it is disease free. It has been engineered to be disease free, and therefore can reduce the time (and possibly the need) it takes to test for diseases normally associated with human donations.

Only time and testing will tell how this will turn out, but we wanted to ask…

What do you think about the topic of artificial blood?

If you were to need a blood transfusion would you prefer it to be from a human donor or for it to be artificial?

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This blog post comes to us from Team Captain, Nathan Bauman.
When thinking about donating blood, a lot of people are usually quite skeptical to the idea because they have a minor condition or issue they think will prohibit them from donating. Most of the time, the medications, areas of travel, or certain conditions actually don’t defer the person from donating. As most of you are probably aware, there are quite a few myths about donating blood that I think need some clarifying.

Busting Blood Donor Myths

  • Just because you have traveled out of the country doesn’t mean you are deferred. Common travel sites and areas that are frequently visited usually have no deferral attached to the location, but some locations that have unusually high malaria risks are usually deferrals. A lot of people who are frequent travelers are generally under the impression that when you travel to a specific location, you are not allowed to donate ever again (or at least for an extended amount of time). As stated earlier, most locations have no deferral time. For example, a common misconception is that when traveling to any part of Africa, you are deferred for at least a year. In reality, only some parts of Africa have a deferral time attached to them. One particular country that almost always throws donors off is the country of Algeria. Located in the northern part of Africa, Algeria is a large country of roughly 40 million people and is a somewhat frequent travel area. To someone who may not know the ins and outs of the medical book that is used for donating blood, they would think that since it is located in Africa, there is a deferral. However, there is no wait time to donate blood after traveling to Algeria.
  • In many cases, you can still donate blood if you are a cancer survivor. Another misconception about donating blood that carries an extremely heavy weight is the unfortunate contraction of cancers of many different kinds. As terrible and life-threatening as cancer can be, for the most part, there is only a one-year deferral. When undergoing chemotherapy and other treatments, such as radiation, donating blood is not an option. In the medical book that determines if one is eligible to donate blood, ALL cancers except for lymphoma, leukemia, and Hodgkin’s disease carry a deferral of only one year. As long as the treatments for the cancer have been successful, and it has been more than 12 months, a donor that has had cancer is eligible to donate. For those three mentioned above, there is an indefinite deferral unfortunately.
  • Blood pressure medications do not defer donors from donating their blood. When recruiting donors in most if not all of the programs we call, the most controversial subject that I face on a daily basis is the ever common thought that, “I have high blood pressure and high cholesterol, I can’t donate.” Most donors who have high blood pressure or high cholesterol are under the impression that they are not allowed to donate due to the medications they are taking. A copious amount of the donors that I speak to on a regular basis that have those common issues are unaware that they are actually eligible to donate as long as their blood pressure or cholesterol is at a safe level on the day of donation. The medications that the donors are actually taking carry no deferral period. However, if the donor’s blood pressure is too high or too low on the day of donation, they will be deferred until the preceding time they attempt to donate. For anyone who has a question about the blood pressure requirements (just so you have the information), the requirements are as follow: below 180 systolic (first number) and below 100 diastolic (second number) at the time of donation.
Now, as you can see, and as you can imagine, these are just a few of the common myths about donating blood that usually scare a person away from becoming a donor. Most issues and common concerns that inhabit the minds of the common donor are actually nothing more than a myth that they may have heard from someone or read somewhere that is not credible. If you are interested in donating and think that there may be a condition that you have, a place you may have traveled, or a medication you are taking that could defer you, contact your local blood center to make sure.
You may be quite surprised when you find out that you’re able to donate!

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This blog post comes to us from Team Captain Cesar Vanderpool. Cesar is a master at being able to level with donors and retain them by using active listening skills and showing empathy in his calls. Here are some tips from him on the importance of showing empathy to donors who might have not had the best experience donating.

“I can’t donate blood. Last time I did, they missed my vein, and I got a black-and-blue spot.”

This is a common response that Conversational Marketing™ Experts (CMEs) face when trying to recruit a blood donor. At this point, it is up to the CME to change the donor’s perspective on donating blood. Donors who have a bad experience are the ones who need the most conversational care. It is very important to be apologetic and empathetic toward these donors. Being apologetic lets the donor know that we actually do care about their experience beyond scheduling an appointment to donate with us. If someone has a bad experience and it goes unnoticed it basically shows the donor that we only care about their blood and not their well-being.

Being empathetic lets the donor know that you care. The first way to show these things is not only apologize, but also to listen and engage yourself with that donor. You should always ask questions and listen to the donor’s full experience. You almost want to ask enough questions so that the donor paints a picture of the experience for you to visualize in your head. This makes you more conversational, and it makes it easier to relate to the donor. Simply having the conversation lets the donor know that their opinions do matter to us. Relating to them makes them feel more comfortable that maybe they aren’t the only one who has ever had a bad experience. By being apologetic and empathetic, it makes the final stage fall right into place. This is the step of actually retaining the donor.

The importance of showing empathy: retaining the donor

If you don’t properly do these things, it could cause the donor to not want to donate with us again. During the retaining process it’s important to let the donor know that we do have trained professionals on our staff, and mistakes like this do happen, but it is not typically a recurring issue. No one would want to donate if they felt that they would have a bad experience every time. One way to help lighten the mood for a donor is to tell them they should have this same conversation with the phlebotomist who is taking their blood during their next donation. Explaining these types of things with the phlebotomist will let them know that they have to take extra care of you, because they know that you are worried about a recurrence.

Once you’ve gotten the donor comfortable with the notion that we do care, their opinions are valued, and we want to make things as comfortable for them as possible, go into the importance of donating. Throwing facts at the donor (such as each donation can save up to 3 lives or that their platelets only have a shelf life of five days) makes the donor feel important. Show the donor that despite them having a bad experience the good outshines the bad. There are lives being saved. Even throwing in fun facts (like the blood is going to your local hospital so you actually are helping in your community) makes them think that they are doing more than donating; they are saving lives.

All in all, these are the more difficult donors to retain. By showing them (or in our case, telling them) the significant value and the importance of what they do, blood donors will feel better about the experience and, ultimately, keep them donating.

Saving lives is the name of the game!

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The LAMA technique isn’t just a technique for blood donor recruitment; it can be applied to almost all telemarketing or tele-recruitment campaigns.

Here is a quick refresher on situations that an Incept Conversational Marketing™ Expert (CME) will commonly encounter when recruiting blood donors to donate.

“I am just too busy.”

Blood Donor: I understand that donating blood is a good thing; I just don’t know what day I’d be available. I’m not even in front of my calendar at the moment. I just can’t commit to a date right now.

Conversational Marketing™ Expert (CME):

Listen/Acknowledge – I can totally relate, and I understand that you may not know your schedule at this point. We definitely can use your help still and are able to work around your schedule.

Make  A Statement - We can actually get you set up a few weeks out from now, and we will make sure we give you a reminder call back the day before to check if it still works out with you.

Ask A Question – With that in mind, I did have weekends and weekdays available two and three weeks out from now. Which one would be better for you to donate on?

“I only donate at work.”

Blood Donor: I prefer to only donate at work when it is convenient for me.

Conversational Marketing™ Expert (CME):

Listen/Acknowledge – That is great that you still find time to donate. Mobile blood drives at our donor’s employers are how many folks are able to donate blood still.

Make A Statement – We actually are able to check our drive list to see if your employer is having a blood drive, and we are able to give you the first choice of times! You can always change your time with us or with your drive’s coordinator if you find you need to adjust your schedule.

Ask A Question – Based upon your donor history, we are actually coming back out to your company next month. Would a morning or afternoon time work best for you?

“I had a bad experience last time.”

Blood Donor: Last time that I donated, I had a bad experience, because they couldn’t find a vein and had to poke around for one. I think I’m going to wait a little while to donate again.

Conversational Marketing™ Expert (CME):

Listen/Acknowledge – I’m sorry to hear that. We appreciate the fact you came in to donate, and we apologize for any rough experiences.

Make A Statement – We really still could use the help, even with just a whole blood donation simply based upon your blood type. We want you to feel comfortable as well, so next time when you go in, feel free to request that you be helped by the most experienced phlebotomist, and they will see that happens for you. Drinking a bottle of water about an hour before you come in can help you avoid these situations too. To give you time to prepare, we can actually set you up a week or two out from now, and we will call you a day before to remind you and check with you.

Ask A Question – Would a Saturday a few weeks out work best for you, or are you more of a weekday kind of person?

Stay tuned for more LAMA refreshers!

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