Compassion can be defined as a feeling of deep sympathy and sorrow for another who is stricken by misfortune, accompanied by a strong desire to alleviate the suffering. As I’ve said before, our employees don’t just use our company values as guidelines for how they should behave while they’re at work, they LIVE by them. Just the other day, I was touched by an example of this dedication to living compassionately. What follows is the story of how a veteran CME nearly brought me to tears by demonstrating selfless compassion and caring:
The week following the Hope For Children Gala was full of emotion for me. (If you have any doubt why that is, check out my previous post about the Gala and how it touched me.) Thursday was our May Employee Of The Month Meeting and I was given a chance to express my feelings. Long story made short, I stood in front of the entire company and asked each employee to help me in my mission to raise money to reopen a school in Haiti, sponsored entirely by Incept employees.
Enter Mary Cutlip, a veteran CME, who is known around the contact center for her positive attitude and her big heart. A few short weeks ago, Mary’s husband passed away unexpectedly. Mary and her daughter, Katie, have both worked for Incept for years and hold a special place in many of our hearts. So, as a company, we banded together to raise money to help them in their time of need. Fast-forward to that Thursday, as I walked walked back to my seat after speaking, Mary reached over and descretely handed me a donation. She didn’t say a word to me, and no one saw her do it. She just did it because it was what she felt was right. Just a few weeks after we had all come together to raise money to help her with her hardships, Mary decided to pay it forward.
If I had to sum up what she did, I would call it: a selfless act of compassion and true leadership, as an example of the person we all should aspire to be. I don’t think there has yet been a more worthy example of how we – at Incept – live our company values. Thank you Mary, for being an example for the rest of us to follow!
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