Stephen Smith

Incept: Using Pride & Culture to Drive Results

What is it that drives me to get up each day and go do my job? What is it that fuels my desire to work hard and go beyond what’s expected of me? What is it that makes me want to do my best? What motivates me? Good questions, but for me the answer is a little something called Pride.

Pride motivates me to get up, make the half hour commute and get straight to work saving lives. As a CME at Incept, I am directly responsible for making sure the communities our blood bank clients support have enough blood on the shelves to save lives when the time comes. If I don’t give my all when that one person says, “I just don’t have the time to donate right now,” and I let them get away with not scheduling to give blood, I’ve just put three lives at risk. That might feel like a huge responsibility to some people, but to our CMEs it’s something we are very proud of.

A lot of people might say, “Well, I’m proud of my job!” That’s great and all, but you really need to ask yourself, “How proud is the guy sitting next to me? Is he committed to the same quality of work that I am? Does our company culture enable others to feel the same way I do?” My answer to all of these questions is simple: yes!

I’d like to introduce you to Nancy, another of our CMEs, who I’ve had the pleasure to sit next to and become good friends with over the last year or so. Nancy has been passionate about scheduling blood donations since the day I met her. She takes a tremendous amount of pride in the work we do and how many lives we can save every day! Nancy is as equally dedicated to doing great work and saving lives as every employee at Incept. The pride we all share has spread beyond being a quality of a “good blood donor recruiter” and has become a main point of our company culture. Each CME here is driven to save as many lives as possible and to do the highest quality work they can. Not just because it’s their job, but because they’re proud of the work they’re doing.

Nancy & Stephen

Dedication to doing good work built our pride; our pride built up company culture; and company culture strengthens our dedication to do even better work. It’s a circle, and it only gets better as time goes on. And speaking for both Nancy and myself, we have no intention of stopping the cycle any time soon. We’re driven to produce meaningful results!

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