Here is the Vice President of Contact Center Results, Dave Walter, talking to the conversational marketing experts (CMEs) about the best practices – from some of the knowledge to which we’re adapting in our industry - to develop strategies, teamwork and techniques.
In this edition of Dave’s Vlog, he will be speaking directly to the Incept Results team about some of the tips that can help create more effective work environments, management, and customer service. (Connect with Dave on Facebook and Twitter.)
http://www.vimeo.com/11709832Next time, Dave will go through some of the best practices to help our Incept Saves team explore new ways to improve blood donor recruitment, efficiency, knowledge and techniques. The conversations the Incept Saves team have are equally as important as the conversations within the Incept Results team. Dave will explain how focusing on particular aspects of each will greatly increase productivity and help our conversational marketing experts become even more effective at their jobs.
Stay tuned!
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This is a great video with solid content. A must watch for any CME at a call center. Nicely done Incept team. Thanks for contributing such fantastic content.
Dave is so passionate about this type of information. He’s constantly thinking of new ways to innovate production and efficiency. Plus, he has that natural, high impact, public speaking ability. Look for many more vlogs from Dave in the future.
Terrific work! This is the type of information that should be shared around the web. Shame on the search engines for not positioning this post higher!
Terrific work! This is the type of information that should be shared around the web. Shame on the search engines for not positioning this post higher!